Política de devoluciones


All our garments are handmade with the utmost care and delicacy once we receive your order. Taking into account this time and the time needed for shipping, you will be able to receive your garments in an average of 10 days.

Return Policy

We hope you don't have to go to this point and are happy with your purchase. However, if there has been any problem please write to us at info@carmenmelero.com specifying your order number, your email and your contact phone number. Carmen Melero does not give refunds except in the case of manufacturing defects.

We make every effort to ensure that all garments we ship are fully inspected and free of any defects. In the event that this is not the case, if you detect that the product received has a manufacturing deficiency, we will gladly pick it up so that we can fix it and send it back to you. We will not be able to pick up any garment that has been worn, washed, damaged or does not have the original tags.

Returns are at the customer's expense, within thirty days of the original order date.  With the return we will issue a gift card for the amount of the garment to be redeemed within a maximum period of six months. 

You can send us the product to be returned by any means you wish to the following address:

Polígono de Sabón. parcela 5-B 15142 Arteixo - A Coruña (Spain).

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